How Knowledge is Serving to Organizations to Enhance the Worker Lifecycle


Every year, the Cloudera Knowledge Affect Awards acknowledge organizations which have completed wonderful issues with revolutionary information options. 

For 2021, the awards will embody a brand new class: Individuals First.

Entrants on this class have been requested to show how they’ve addressed the world’s “most tough office and societal challenges” with options aimed toward remodeling work tradition and society as a complete. Extra particularly, judges have been on the lookout for submissions associated to individuals analytics and reporting; worker recruiting, retention and improvement; worker useful resource teams; range, equality and inclusion technique; provider range, and associated areas.

2021 looks as if a very auspicious time so as to add the Individuals First class provided that the worldwide COVID-19 pandemic has resulted in so many office and societal adjustments. Shutdowns. Quarantines. Masking. Distant work. Improve on-line purchasing. Vaccines. Video calls. A brand new regular the place corporations confronted existential threats as they tried to adapt and stay aggressive. 

From among the many many submissions, two organizations stood out for the best way they used information to answer these challenges with options that put individuals first: Financial institution Madiri and United Abroad Financial institution. 

…and congratulations to the winner: Financial institution Mandiri

Financial institution Mandiri

Financial institution Mandiri is Indonesia’s largest monetary establishment. Headquartered in Jakarta, it boasts greater than 2500 department places of work.

Its entry highlighted how the financial institution solved two separate issues associated to the pandemic: delivering monetary help to prospects who wanted it and monitoring worker well being.

On the monetary help entrance, the pandemic resulted in a dramatic enhance in mortgage purposes — nevertheless it additionally meant a rise within the probability of mortgage defaults. Financial institution Mandiri’s administration wished to offer financial assist to prospects as rapidly as potential, all whereas protecting worker publicity to a minimal.

With an answer based mostly on Cloudera Knowledge Science Workbench (CDSW), the financial institution applied a extra streamlined mortgage approval course of that diminished processing time from per week to simply hours. It additionally launched real-time monitoring that helped it higher monitor its liquidity standing. On account of this revolutionary information resolution, the corporate helped prospects whereas protecting its default fee low. 

The financial institution additionally used its information lake to feed a real-time dashboard that tracked worker well being which led to higher assist for workers. With the aggressive and unpredictable unfold of the virus, the financial institution may monitor worker well being and public interactions. With data on employees working places and well being standing throughout all branches and areas, the Financial institution was ready to make sure worker security in addition to enterprise continuity.

In all, the agency estimates that these two initiatives resulted in $1 billion in financial savings.

United Abroad Financial institution

The winner of final yr’s Knowledge Affect Achievement Award, United Abroad Financial institution (UOB) is a multinational monetary providers agency headquartered in Singapore. It has greater than 500 places of work in 19 international locations.

Its 2021 entry addressed two different impacts of the coronavirus: the necessity to stay aggressive in a extra digital world and the necessity to appeal to and retain expertise.

On account of the pandemic, everyone seems to be doing extra on-line. Firms want to hurry up their digital transformation processes, which requires information analytics that may assist acquire worthwhile insights to drive enterprise efficiency.

However getting staff with the abilities essential to assist information analytics is turning into more and more tough.

Whereas the primary months of the pandemic resulted in document employment decreases, within the months since, employers have struggled to search out sufficient staff to fill open positions. Employers can’t rely on having the ability to discover new hires with essential expertise, and so they even have a robust incentive to retain the precious staff they have already got.

To handle these points, UOB launched a brand new initiative to upskill its workforce. Its objective was to organize its 25,000 staff for the long run by offering information and analytics coaching. This system permits the agency to fulfill its wants for information staff in-house and, as a facet profit, the coaching encourages greater morale and elevated retention charges.

Thus far, 70% of UOB’s workforce has accomplished this coaching. Not solely did the challenge enhance staff’ information literacy, it has already led to a key innovation in simply 14 months: the launch of a digital financial institution for millennials. The agency can be piloting a number of analytics packages, together with one which introduces synthetic intelligence into its compliance efforts. These techniques ought to assist UOB excel because the world adjusts to a brand new actuality.

Winner of the Knowledge Affect Awards 2021: Individuals First

Be part of us in congratulating Financial institution Mandiri for utilizing real-time, data-driven options to deal with tough office and societal challenges affecting its workers and prospects.

You may turn out to be an information hero too

Be part of us in celebrating Cloudera information heroes from all seven classes and electronic mail us at ClouderaEngaged@cloudera.com to search out out how one can apply for subsequent yr’s nominations.