Saturday, August 13, 2022
HomeiOS DevelopmentNicely that was a surprisingly dangerous Apple Retailer expertise… — Erica Sadun

Nicely that was a surprisingly dangerous Apple Retailer expertise… — Erica Sadun

Bear in mind the battery amnesty? Regardless of the shops doing all the pieces they might to attempt to persuade me not to interchange the batteries, I insisted and continued. I figured $29 would purchase me the beginning of a brand new battery life-cycle.

Lower than 2 years later, my daughter’s iPhone SE battery is lifeless.

Let me attempt to clarify how essential her iPhone is to her. She goes all over the place with it: to shops, within the automotive, at appointments. There isn’t a time when she’s not tapping on it, from morning till she sleeps. It’s a type of neurodiversity issues and it’s her nice consolation.

It took us a few weeks till we may lastly snag an appointment final week and the appointment was for at the moment. I’ve simply returned.

It appears that evidently as a substitute of changing her battery, they gave her again her unique one–and her unique iPhone, apparently. They’d deliberate on changing the cellphone as properly, which I keep in mind we have been informed was an possibility, however didn’t. The genius figured this out as a result of her serial quantity was speculated to retired on the time they traded it out however as a substitute they by no means did.

However due to that her gadget as a serial quantity that the Apple company system considers invalid. We couldn’t get a loaner. We couldn’t get a restore. And we gained’t have the ability to even begin our course of for a couple of weeks extra as a result of the serial quantity situation have to be addressed earlier than they’ll even discuss to us in regards to the dangerous battery.

So after driving virtually an hour every manner, we obtained, properly, nowhere.

No cellphone, and no timeline wherein we will estimate transfer ahead. Our solely possibility, in response to the genius, was to purchase a brand new cellphone and wait it out. I declined the acquisition.

So, they’ll look into it and we must always get a cellphone name earlier than August to determine the subsequent steps and arrange one other appointment. And begin the method over again.

Replace 1:  Name in to Apple. Senior advisor (“I’m as excessive as you may escalate”) says: “That is the shop’s drawback. We are able to’t deal with it right here.” She supplied to allow us to pay (once more) for the battery substitute that was by no means executed. After virtually 3 hours on the cellphone, she obtained the Park Meadows coordinator into the decision and I’ll choose up with them tomorrow.

Replace 2: Last consequence: Apple will do the work we paid for nearly two years in the past throughout the subsequent week or so! No apologies. No refunds for the work they didn’t do. No form phrases about being despatched dwelling from the genius bar with none motion. They supplied to present me a $30 trade-in for the SE on a brand new cellphone — precisely what the web retailer would usually supply for a used SE.

Replace 3: Only a few minutes after hanging up with Park Meadows, this arrived in my mailbox. I don’t intend to pay $269 for a restore we already paid for. Severely, WTF?



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