Order button Bol.com didn’t meet necessities


In a court docket case, Dutch market Bol.com was advised that its order button doesn’t meet European requirements. {The marketplace} must make it clear that prospects are getting into an obligation of fee. This might have penalties for different on-line shops.

Dutch on-line market Bol.com is without doubt one of the main marketplaces within the Benelux. It not too long ago included its 50.000th accomplice vendor. Nevertheless, it was additionally concerned in a court docket case.

Buy settlement declared null and void

A buyer had positioned an order for a complete quantity of 200 euros, however by no means obtained the gadgets. The shopper didn’t pay, however Bol.com wished to obtain the fee and introduced the case to court docket. Now, the choose has declared the acquisition settlement null and void.

‘A transparent assertion of a fee obligation needs to be on the order button’

Based on the choose, {the marketplace}’s order button doesn’t present prospects that they’re getting into an obligation of fee. This isn’t the primary case about on-line fee obligations. In April, a buyer refused to pay Reserving.com for a reservation. Based on the court docket in Luxembourg, a clearly legible and unambiguous assertion of a fee obligation needs to be seen on the order button.

Bol.com modifications order button

{The marketplace} was stunned by the conclusion in court docket, however has modified its order button to ‘order and pay’ in stead of ‘full order’. “We predict that it’s sufficiently clear {that a} client enters right into a fee obligation when clicking on ‘full order’, contemplating that this occurs with out issues with virtually all of our 13 million prospects”, stated a spokesperson of Bol.com.

Penalties for different on-line shops

The court docket case may have penalties for different on-line shops. Based on Dutch lawyer Boudewijn Kamphuijs, many on-line shops have order buttons that don’t meet European requirements. He advises customers who’ve a invoice open at Bol.com or different on-line shops to not pay the complete excellent quantity.