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Azure OpenAI Service helps prospects speed up innovation with giant AI fashions; Microsoft expands availability

The service has a brand new accountable AI system that filters out dangerous content material and helps detect abuse. Moreover, Azure OpenAI Service now presents entry to extra fashions, together with GPT-3, Codex and embeddings fashions. Codex can generate code and translate plain language to code, whereas embeddings make semantic search and different duties simpler. The service additionally presents new capabilities for purchasers to high quality tune fashions for extra tailor-made outcomes. 

Giving prospects the ensures and guarantees of Azure 

Azure OpenAI Service is enabling prospects throughout industries from well being care to monetary companies to manufacturing to shortly carry out an array of duties. Improvements embrace producing distinctive content material for purchasers, summarizing and classifying buyer suggestions, and extracting textual content from medical information to streamline billing. The most typical makes use of have been writing help, translating pure language to code and gaining information insights by way of search, entity extraction, sentiment and classification. 

Chart outlining how Azure OpenAI Service has helped Farmlands summarize customer interactions.
Azure OpenAI Service has helped Farmlands, a rural provides cooperative in New Zealand, summarize buyer interactions, classify them as “impartial,” “damaging” or “constructive” and extract key phrases to achieve insights into buyer developments extra shortly. Picture courtesy of Farmlands.

“One of the attention-grabbing issues is the number of use circumstances that may be supported off of a single mannequin,” stated Eric Boyd, company vice chairman for Azure AI at Microsoft. “Azure OpenAI Service is de facto main the best way with these new giant language fashions and giving prospects the ensures and guarantees in Azure that that is going to be dependable and safe, and their privateness can be protected, as they discover this unbelievable frontier of what’s doable with these new applied sciences.” 

By OpenAI’s API and Azure OpenAI Service, CarMax used GPT-3 to abstractly summarize and high quality tune 100,000 buyer critiques into 5,000 well-written summaries. The job would have taken CarMax’s editorial crew 11 years to finish, stated Kevin Hopwood, a principal software program engineer on the firm.  

The summaries and different model-generated content material have improved buyer engagement and search engine marketing, whereas the time saved has enabled CarMax’s content material creators to deal with deeper analysis, long-form articles and extra artistic duties, he stated. 

“The most effective factor we are able to do is liberate their time to allow them to discover new content material concepts and new methods to interact prospects,” stated Hopwood.

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Used automotive retailer CarMax has used Azure OpenAI Service to assist summarize 100,000 buyer critiques into quick descriptions that floor key takeaways for every make, mannequin and yr of car in its stock.

Azure’s safety, compliance, reliability and different enterprise-grade capabilities will allow CarMax to scale its use of GPT-3 in circumstances requiring the extraction of thousands and thousands of key phrases. The mannequin’s means to study with just some examples of meant outputs, a course of referred to as few-shot studying, will assist CarMax’s 60 product groups use the fashions with no need any extra groups of information scientists.  

“Being an Azure service, this device places numerous energy into our conventional Microsoft C# engineers that they didn’t have earlier than,” stated Sean Goetz, director, software methods at CarMax. “We will develop it to different groups similar to every other Microsoft device set.” 

Constructing methods to assist accountable AI

The facility of GPT-3, which is pre-trained on an enormous quantity of web textual content, comes with a threat of producing dangerous or unintended outcomes. Microsoft has made important investments to assist guard in opposition to abuse and unintended hurt, which incorporates requiring candidates to point out well-defined use circumstances and incorporate Microsoft’s rules for accountable AI use. One vital manner CarMax and different prospects meet the standards is by having people within the loop to ensure mannequin outputs are correct and as much as content material requirements earlier than they’re printed. 

The brand new accountable AI system built-in in Azure OpenAI Service may help filter out content material that’s sexual, violent, hateful or associated to self-harm. The crew plans so as to add extra filters and customization options as they work with prospects through the preview interval and study what’s wanted in observe.



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